Server Management

Terms of Service

General

As a remote service provider you agree to provide us with required/related detail and access to your services, policies and systems to enable us to provide the service/support to you and your end customers. 24x7serversolutions.com will not be responsible for any problems for your servers from data center end and the downtime or any kind of service interruption due to server downtime from data center end or billing issue between you and service provider. You will not directly or indirectly, during this agreement and for a period of two years after its expiry or termination engage, employ, contract or otherwise work in any manner with, including without limitation as director, manager, agent or employee, any person who is or was employed or engaged by us. You acknowledge that this period is no greater than is reasonably required to protect the goodwill in the business.

Billing

Services mention on the sites are set up on a pre-pay basis. It is the customer.s responsibility to inform 24x7serversolutions.com on changes in Credit Card type, PayPal E-Mail Address or Expiration Date to their Credit Card. customer accounts will be billed according to billing cycle. If customer has failed to pay we do provide only seven days to make the payment as grace period, after these seven days, your account will be placed on hold until services are paid for. All accounts issuing charge backs against 24x7serversolutions.com.com will be billed an additional $32.00 per charge back

Refund Policy

We offer refunds on selected Server Management Plans, for outsourced support if you cancel the outsourced support service within 5 days from the start date of your sign-up and request a refund within first week from start date then only the refund will be done. To issue refund it can take from 24 hrs to one week. For our hourly server admin charges, $39/hour is billed strictly for administration time. We do not offer refund neither guarantee a solution.

Service and Response Time

For Standard Outsourced Technical Support, We will use our best endeavours to respond to a minimum of 94% of valid queries within 20 minutes of the query being lodged, and to provide the relevant customer with an effective answer to their query within 1 hours of the query being lodged.

Confidential Information

This is assumed that both 24x7serversolutions.com and the customer both are responsible to maintain all Confidential Information of the other party in strict confidence and will not at any time or for any reason disclose any Confidential Information of the other to any third party without the disclosing party’s prior written consent. Neither party will use any Confidential Information of the other for any purpose whatsoever except in performing its duties and exercising its rights under this agreement. Neither party will disclose any Confidential Information of the other to any of its agents or employees who do not participate directly in the performance of its duties or exercise of its rights under this agreement, and each party will advise its employees who are permitted access to any Confidential Information of the other party, of the restrictions on disclosure and use set forth in this agreement. Not with standing the foregoing, either party may disclose the Confidential Information of the other if it believes in good faith that any applicable law, rule or regulation requires the disclosure, provided that it makes a reasonable effort to give the disclosing party as much advanced notice as may be practicable. On termination or expiration of this agreement, both party will return or destroy all Confidential Information obtained from the other party and copies thereof. Either party may use for any purpose without obligation to the other party’s information (other than Confidential Information) in non-tangible form, which may be recalled by persons who have had access to the Confidential Information, and which results from work with the Confidential Information. Nothing in this clause will prohibit or restrict our right to provide the same or similar products or services furnished hereunder to other parties. You acknowledge and agree that the restrictions on Confidential Information contained in this agreement shall not apply to the general knowledge, skills and experience gained by 24x7serversolutions.com or any of our employees while engaged by you.

Change of Conditions

24x7serversolutions.com.com retains the rights to alter and amend these terms and conditions as required and without notification in the interest of our users. All changes to this page will be applicable to previous versions. 24x7serversolutions.com.com provides you with practical features yours business and your customers truly need, and that’s why our services is the right choice for you. Competitors might provide you a fortune by bundling in functionalities that you will never use. With 24x7serversolutions.com.com our support team can either pro-actively initiate conversation with your clients, or wait for your clients to ask for help when they need it.

Non-Covered Issues

24x7serversolutions.com will not provide technical support or troubleshooting for any custom software applications. If you have custom-coded software installed on your server, it will be your responsibility to install, maintain, and troubleshoot it, unless a custom service contract has been arranged with 24x7serversolutions.com. 24x7serversolutions.com will not be responsible for any software you attempt to install in your server. If you need something installed, please open a ticket in our helpdesk and ask techs for help. When we say “server management” this means we will manage issues in your server, and related to your server, and not individual accounts or domains, as this would be next to impossible to do. If support request is beyond the scope of “normal” server management it will not be covered. Beyond “normal” means any support requested from techs that would not normally be done on your machine, or that could cause issues. IMPORTANT: We will not be responsible for any changes you or someone else makes in your server – It is highly recommended that if you need to make any changes in your server, that you open a support ticket and ask our support team for help. Because of the intricacies of abuse complaints, our support staff normally does not handle these kind of issues. If you do require the handling of abuse issues, you would need to provide detailed instructions.

Exceptions

24x7serversolutions.com will make available all of our technical resources to support your server(s). However, it is your responsibility to make every attempt to resolve basic issues (i.e. adding websites & email accounts through a control panel, rebooting your server, pointing DNS, enforcing proper AUP, managing your clients, etc.). 24x7serversolutions.com retains the right to determine how much support we will provide. If a Customer abuses our support policies, causing a degraded level of support for other customers due to the frequency and nature of their own requests, 24x7serversolutions.com may be required to give the abusive customer a lower level of priority in the support queue.

Service Interruptions

24x7serversolutions.com shall not be responsible for any delay or failure in performance, where the delay or failure results from reasons beyond the control of 24x7serversolutions.com. This includes but not limited to “acts of God”, riots, acts of war, fire, theft, power failure any mechanical, electronic, or communications failure or other disasters.

Modifications to this Agreement

We reserve the right to change the Agreement at anytime, in whole or in part, at any time, you can check this page for regularly for changes. If you don’t like the changes then you can cancel the service. You acknowledge that any changes or modifications shall not constitute grounds for non-payment.

We reserve the right to refuse service to anyone

If you do not accept or understand any part or parts of our ‘Terms of Service and Policies’, please contact us immediately prior to signing up with our service.

By subscribing to and/or utilizing our services, you agree to accept, comply, and understand all of our ‘Terms of Service and Policies’ in full.

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