Server Management

Semi Dedicated Support

Our Semi Dedicated Support plan is specially designed for saving your money. Of course, you will have your dedicated support team working 24 hours a day, 7 days a week and 365 days a year and the team will be working in a time manner for you. This plan is for small businesses and which are looking for an affordable support for their growing business. So why the cost is low for this plan? because the team is shared with another support project which means the assigned support team to you is working with another project too.

Support-FeaturesSupport Features

  • Support options of 8 hours, 16 hours or 24 hours.
  • Unlimited Ticket SupportEscalate Tickets to Concerned Department.

Server-ManagementServer Management

  • Complete Server Management.
  • Server Security.
  • Service Optimizations.
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk).

Services-OptimizationServices Optimization

  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc…)
  • And Many More…

Basic-&-Advance-SecurityBasic & Advance Security

  • Server Securing and Hardening.
  • Firewall Installation & Configurations
  • PHP Hardening
  • Root-kit and Root Access Alerts
  • Re-Secure a Server after Intrusion
  • Re-Secure a Server after Intrusion
  • And Many More…

Response-Time-60-Minutes-As-Per-SLAResponse Time 60 Minutes As Per SLA

  • Initial Response within 20 minutes to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department ( Sales or Billing )
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Communication-With-DataCentersCommunication With DataCenters

  • For Server Reboots (Via Ticket, Remote KVM Console).
  • Follow-up with the DC via email or phone for any issues ( Hardware, Reboots or Upgrades )

Server MonitoringServer Monitoring

  • Techs will be monitoring the Server 12×7.
  • HTTP, PING, SMTP, POP and FTP monitoring
  • Restarting services for service failure alerts.
  • Fixing issues if any of the services have problems.
  • Nagios Web-Interface.

Live-Chat-SupportLive Chat Support

  • Unlimited Live Chat Support
  • Resolving Issues via Live Chat
  • Pro-active Live Chat Support
  • Escalating Sales and Billing Related Chats to Concerned Department

Work ReportsWork Reports

  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets ).
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Third Party Scripts SupportThird Party Scripts Support

  • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts.
  • Server Monitoring Software like Nagios etc.
  • Advance Application Installations


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