Our Night Support Plan Ensure that you do sleep in night hours without any worry of your server or business, this plan is mainly for those who need someone to handle the servers and support only during night hours. Our support team will be working for you for 12 hours, 7 days a week thus providing you complete support.
Unlimited Tickets Support
- Semi Dedicated 12×7 Technical Team.
- Unlimited Tickets 12×7 using Helpdesk.
- Escalate Tickets to Concerned Department if needed(Sales, Billing).
- Full Server Management.
- Full Server Security
- Service Optimizations
- cPanel, Plesk & DirectAdmin Windows-Plesk & Helm)
Basic & Advance Security
- Full Server Securing and Hardening.
- Firewall Installation & Configurations.
- PHP Hardening.
- Rootkit and Root Access Alerts.
- Re-Secure a Server after Intrusion.
- Alerts on Brute Force Attacks
- Root Login Email Alerts.
Response Time 1 Hour as per SLA
- Initial Response within 20 minutes to your Clients.
- Routine follow-up with the Tickets.
- Escalating Tickets to Proper Department (Sales or Billing).
- Pre-Sales Support.
Communication with Datacenters
- For Server Reboots (Via Ticket, Remote Console etc…).
- Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades.
- 12×7 Servers Monitoring.
- Techs will be monitoring the Server 12×7 in the support time.
- Restart Services if necessary.
- Fix issues if any of the services have problems.
12×7 Live Chat Support
- Unlimited Live Chat Support.
- Escalating Sales and Billing Related Chats to Concerned Department.
- Weekly Reports.
- Sending Ticket Reports ( Resolved, Pending and Closed Tickets ).
- Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.).