This is “All in one” plan. Get the support and leave the things to us. You will have dedicated support team which will handle your support desk as well as will manage your server helth and security too. The team will be working 24 hours a day, 7 days a week and 365 days a year. Also the team with 3 support engineers and one system administrator and one qulity analyser will be dedicatedly working on your project only.
- Dedicated Support Personal.
- Certified and Experienced Admins.
- Profile screening of multiple admins.
- Unlimited Tickets Support.
- Unlimited Servers Support
- Ticket Escalations
- Complete Server Management.
- Server Security.
- Service Optimizations.
- Server Support – Linux ( cPanel, Plesk & DirectAdmin).
- Windows ( Plesk, Website-panel etc).
- Services Optimization
- Server Securing and Hardening.
- Server upgrades
- Service compilations and upgrades
- Re-Secure a Server after Intrusion
- Disaster recovery and hack recovery
Response And Resolution Time
- Initial Response within 10 minutes to your Clients.
- Routine follow-up with the Tickets.
- Escalating Tickets to Proper Department ( Sales or Billing ).
- Pre-Sales Support.
- Get Necessary Details from Clients to Fix the Issues Quickly
Communication With DataCenters
- For Server Reboots (Via Ticket, Remote Console etc…).
- Follow-up with the DC via phone or email for any issues ( Hardware, Reboots or Upgrades ).
- Techs will be monitoring the Server 24×7
- HTTP, PING, SMTP, POP and FTP monitoring
- Restarting services for service failure alerts.
- Fixing issues if any of the services have problems.
- Nagios Web-Interface
Live Chat Support
- Unlimited Live Chat Support
- Pro-actively Handling Most of the Issues via Live Chat
- Escalating Sales and Billing Related Chats to Concerned Department
- Sending Ticket Reports ( Resolved, Pending and Closed Tickets ).
- Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)
Third Party Scripts Support
- Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
- Server Monitoring Software like Nagios etc.
- Advance Application Installations.