Server Management

Fully Dedicated Support

This is “All in one” plan. Get the support and leave the things to us. You will have dedicated support team which will handle your support desk as well as will manage your server helth and security too. The  team will be working 24 hours a day, 7 days a week and 365 days a year. Also the team with 3 support engineers and one system administrator and one qulity analyser will be dedicatedly working on your project only.

Support-FeaturesSupport Features

  • Dedicated Support Personal.
  • Certified and Experienced Admins.
  • Profile screening of multiple admins.
  • Unlimited Tickets Support.
  • Unlimited Servers Support
  • Ticket Escalations

Server-ManagementServer Management

  • Complete Server Management.
  • Server Security.
  • Service Optimizations.
  • Server Support – Linux ( cPanel, Plesk & DirectAdmin).
  • Windows ( Plesk, Website-panel etc).
  • Services Optimization
  • Server Securing and Hardening.
  • Server upgrades
  • Service compilations and upgrades
  • Re-Secure a Server after Intrusion
  • Disaster recovery and hack recovery

Response-Time-60-Minutes-As-Per-SLAResponse And Resolution Time

  • Initial Response within 10 minutes to your Clients.
  • Routine follow-up with the Tickets.
  • Escalating Tickets to Proper Department ( Sales or Billing ).
  • Pre-Sales Support.
  • Get Necessary Details from Clients to Fix the Issues Quickly

Communication-With-DataCentersCommunication With DataCenters

  • For Server Reboots (Via Ticket, Remote Console etc…).
  • Follow-up with the DC via phone or email for any issues ( Hardware, Reboots or Upgrades ).

Server MonitoringServer Monitoring

  • Techs will be monitoring the Server 24×7
  • HTTP, PING, SMTP, POP and FTP monitoring
  • Restarting services for service failure alerts.
  • Fixing issues if any of the services have problems.
  • Nagios Web-Interface

Live-Chat-SupportLive Chat Support

  • Unlimited Live Chat Support
  • Pro-actively Handling Most of the Issues via Live Chat
  • Escalating Sales and Billing Related Chats to Concerned Department

Work ReportsWork Reports

  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets ).
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Third Party Scripts SupportThird Party Scripts Support

  • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
  • Server Monitoring Software like Nagios etc.
  • Advance Application Installations.


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